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A VoIP emergency service differs in a number of important ways from traditional emergency response services:
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Voice over Internet Protocol (VoIP) is an emerging technology that allows voice quality calls to be made over Internet connections. To access a VoIP service, the customer needs the provided adapter which is placed in between the computer and high-speed internet and a standard household telephone.
Unlike the traditional Public Switched Telephone Network (PSTN), VoIP uses advanced technology to convert your voice into data that allows you to place and receive calls over a high-speed broadband internet connection. Also VoIP is not confined to your home - VoIP service can be accessed from anywhere there is a high-speed broadband internet connection.
There are a number features that make VoIP appealing to consumers. The following are a few of those features:
Yes, with an adapter you can use it anywhere in the world where you have a high-speed broadband internet connection. You can bring your VoIP adapter anywhere and you won't pay long distance rates when calling back home. For example if a VoIP subscriber travels from their home in Boston to California they can call home to Boston and receive calls from Boston with no long distance charges even though they are physically in California.
Yes, your service will work even if you are simultaneously accessing the Internet, sending files or instant messaging over the same broadband connection with your computer.
It depends on your VoIP service provider. VoIP is regulated at the federal level, therefore VoIP service providers (VSPs) are not subject to the Commonwealth's E 911 requirement. In June of 2005 the Federal Communications Commission (FCC) issued an Order, (FCC 05-116) mandating that all VSPs deliver E 911 services no later than November 28, 2005.
The State 911 Department has worked with our E 911 service provider and VSPs serving Massachusetts to integrate the technology into our E 911 system. Before a VSP can be approved to provide VoIP service in Massachusetts they must go through a testing process with the State 911 Department to ensure the calls are delivered with complete and accurate information. For a list of VSPs currently approved to provide E 911 service in Massachusetts please visit the State 911 Department page.
Here are some important tips when considering going to a VoIP phone service: