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Guidelines for Residential Building PermitsGuidelines for Commercial Building Permits
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No. These activities, as well as minor repairs such as replacing a few shingles on your house, are considered “ordinary repairs” by the state building code and do not require a permit. The code defines ordinary repairs as “Any maintenance which does not affect the structure, egress, fire protection systems, fire ratings, energy conservation provisions, plumbing, sanitary, gas electrical or other utilities.”
Yes. Window replacement is an energy conservation matter covered in the state building code.
The town does not have its own fence regulations. Tewksbury defers to the state laws on fencing. A permit is not required to put up a fence up to 6 feet in height. However, if the property is located on a corner, the corner clearance regulations in the Tewksbury zoning by-law must be followed.
Yes. A plot plan is required because there are zoning regulations that must be met when adding a structure to your property.
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Carbon monoxide (CO) is an odorless, colorless gas that interferes with the delivery of oxygen in the blood to the rest of the body. It is produced by the incomplete combustion of fuels.
Carbon monoxide is produced as a result of incomplete burning of carbon-containing fuels including coal, wood, charcoal, natural gas, and fuel oil. It can be emitted by combustion sources such as unvented kerosene and gas space heaters, furnaces, woodstoves, gas stoves, fireplaces and water heaters, automobile exhaust from attached garages, and tobacco smoke. Problems can arise as a result of improper installation, maintenance, or inadequate ventilation.
Carbon monoxide interferes with the distribution of oxygen in the blood to the rest of the body. Depending on the amount inhaled, this gas can impede coordination, worsen cardiovascular conditions, and produce fatigue, headache, weakness, confusion, disorientation, nausea, and dizziness. Very high levels can cause death.
The symptoms are sometimes confused with the flu or food poisoning. Fetuses, infants, the elderly, and people with heart and respiratory illnesses are particularly at high risk for the adverse health effects of carbon monoxide. An estimated 300 people die each year as a result of carbon monoxide poisoning and thousands of others end up in hospital emergency rooms.
Don't ignore symptoms, especially if more than one person is feeling them. If you think you are suffering from carbon monoxide (CO) poisoning, you should
Be prepared to answer the following questions: Is anyone else in your household complaining of similar symptoms? Did everyone's symptoms appear about the same time? Are you using any fuel-burning appliances in the home? Has anyone inspected your appliances lately? Are you certain they are working properly?
Carbon monoxide (CO) detectors can be used as a backup but not as a replacement for proper use and maintenance of your fuel-burning appliances. CO detector technology is still being developed and the detectors are not generally considered to be as reliable as the smoke detectors found in homes today. You should not choose a CO detector solely on the basis of cost; do some research on the different features available. Carbon monoxide detectors should meet Underwriters Laboratories Inc. standards, have a long-term warranty, and be easily self-tested and reset to ensure proper functioning. For maximum effectiveness during sleeping hours, carbon monoxide detectors should be placed close to sleeping areas. They should also be located in the area of your heating equipment.
View HUD Worksheet.
For example, as of this writing in 2012, if the average home assessed value is $320,000 and at the current residential tax rate is $14.93 per $1000 of value in Tewksbury, the following illustrates the CPA surcharge that would be paid by an average homeowner.
Starting with the home value example - $320,000
Deduct the first 100K exemption - $100,000
Yield - $220,000
$220,000 times the tax rate of $14.93/1000 = $3,284.60
$3,284.60 times 1.5% CPA surcharge = $49.27 per year CPA Surcharge
Note: This information is subject to change over time. For direction to more specific information, please contact the Tewksbury Office of Community Development, 978-640-4370.
According to the Community Preservation Coalition, the CPA surcharge would be treated the same as any other property tax and is deductible to the extent that any property taxes are. Yes, it is deductible.
We recognize that IT issues can slow you down. This new portal will allow us to receive & address your request faster! And, allow you to stay up to speed on the progress we're making on your request.
Backflow is when the normal flow of water is reversed from its intended direction in any pipeline or plumbing system. When cross-connections exist, this can cause containments to enter the pipeline or distribution system.
A cross-connection is when a non-potable substance comes into contact with the potable drinking water supply.
Backpressure is a resistance or force opposing the desired flow in a pipeline.
Back-Siphonage is the reversal of normal flow in a system caused by negative pressure. Things that can cause this would be a water break, or using a fire hydrant.
A backflow preventer is a testable or non-testable cross-connection control device that prevents potential pollutants and contaminants from flowing into the public water system.
Owners of any industrial, commercial, agricultural, municipal and / or private residence are required to eliminate any cross-connections. If the cross-connection cannot be eliminated, then a backflow device may be required.
The Flood Insurance Rate Maps (FIRMs) and Flood Hazard Boundary Maps (FHBMs) portray the Special Flood Hazard Areas (SFHA), within which the purchase of flood insurance is required as a condition of obtaining a mortgage from a federally backed or federally regulated lending institution. The lender must use the boundaries of the SFHAs shown on the flood maps to determine if the mandatory purchase of flood insurance applies. Thus, even though a site survey may indicate the property location is above the Base Flood Elevation (BFE), and is technically outside the floodplain, if the map indicates that the site is within the dark-shaded SFHA, the lender must require the purchase of flood insurance. The requirement to purchase flood insurance is a condition of any federally backed mortgage loan, including second mortgages, home equity loans, and refinancing of existing loans.
The flood maps are made using the best available topographic information. And the accuracy of the flood maps is dependent upon the accuracy of the topographic information used to develop the flood maps. It is possible, therefore, that land that is high ground is shown as flood-prone, and some low areas are erroneously shown to be outside of the floodplain. In addition, FEMA may not know that a developer has brought in earth fill to elevate a building site above the BFE.
FEMA created the Letter of Map Amendment (LOMA) and Letter of Map Revision Based on Fill (LOMR-F) processes to correct and change the flood maps (FIRMs and FHBMs) to reflect actual ground surveys or better topographic mapping. The Letters are issued by FEMA officially removing lots, portions of lots, or structures from the SFHA or changing the boundaries of the SFHA. These letters are dated and sent to the applicant and are also filed with the municipality or county within which the property is located. In the case of a LOMA, the property or building site is removed from the high-risk flood zones designated by the letters A or V, and placed in the less risk-prone flood zones designated as B, C, or X, which are not considered to be SFHAs.
When a LOMA or LOMR-F is issued removing a building site or lot from the SFHA, the mandatory insurance purchase requirement is lifted. However, the lender always has the option of requiring the purchase of flood insurance as a condition of the loan. For example, the proposed site might be just a few inches above the BFE, so the lender feels that there is still a threat of flood damage to the property -their interest. On the plus side, once the flood zone has been changed to the B, C, or X zone, the building may qualify for a Preferred Risk Policy, the least expensive flood insurance policy available.Letter of Map Amendment (LOMA): This is used to amend the effective flood map by letter and establishes a property's location in relation to the SFHA based on detailed elevation surveying and/or topographic mapping of natural conditions. If the entire property or the building site, including the lowest floor of the building is above the BFE, FEMA can amend the FIRM or FHBM by letter to remove the lot or building from the SFHA.
Letter of Map Revision Based on FiJI (LOMR-F): When fill has been placed on the property to raise the lot or building site to an elevation that is above the BFE, FEMA can revise the FIRM or FHBM by letter to remove the raised area from the SFHA. This is a man-made change to the floodplain.
A property owner may apply for a LOMA or LOMR-F by using FEMA Form MT-I or MT-EZ. These forms are available from the FEMA Map Assistance Center by calling the toll-free number 1-877-FEMA-MAP or 877-336-2627. Download FEMA Form MT-I or MT-EZ
A LOMA is free of charge because it is based on existing natural conditions and provides information to refine or correct the flood map. A fee is charged for the LOMR-F because it involves a man-made change to the floodplain and, therefore, requires more extensive review to assure that the fill placement is sufficient to warrant removal from the SFHA. The amount of the fee is dependent on the complexity of the review.
Any property owner or developer may apply for a LOMA or LOMR-F. However, a site plan and boundary survey, property description, and Elevation Information Form, Elevation Data Sheet, or Elevation Certificate must accompany each application. The elevation information must be prepared, sealed, and certified by a Registered Professional Land Surveyor. The applicant is responsible for paying for this survey information.
It normally takes 6-8 weeks from the time an application is received until a LOMA or LOMR-F is issued. Applications are processed on a first-come, first-served basis. Incomplete applications are not processed. If Information is missing from the application, the processing is put on hold and the applicant is provided a written notice of what information is missing. When the missing data is submitted, the application is re-entered at the end of the line of applications awaiting review.
Buy the flood insurance! If you want to close without waiting 6-8 weeks for a LOMA or LOMR-F to be issued, buy the flood insurance and proceed with the closing. If the lender approves, when the LOMA or LOMR-F is issued, the flood insurance may be canceled and the current year's premium will be refunded unless a claim has been paid or pending.
Usually, you can get a complete refund of the flood insurance premium when the LOMA or LOMR-F is approved. Following a map revision, the flood insurance policy can be canceled provided that the mortgage lender confirms in writing that: (1) the flood insurance was initially required as part of the mortgage; and, (2) because the LOMA or LOMR-F was issued, the requirement for flood insurance no longer applies. Provided no flood insurance claim has been paid or is pending, the full premium will be refunded for the current policy year. If a claim has been paid or is pending, no refund is allowed. For instance, when a low mortgage interest rate has been locked in for a limited period of time, it may be beneficial to purchase the flood insurance and close the loan at a good interest rate. Then, when the LOMA or LOMR-F is issued, a refund of the premium can be requested. The other alternative is to apply for the LOMA or LOMR-F and wait until it is approved to close the mortgage loan without purchasing flood insurance. The choice is up to you.
Call the FEMA Map Assistance Center at 1-877-FEMA-MAP (1-877-336-2627) to obtain a copy of the application forms. If the LOMA or LOMF-F will involve a single lot or single structure, the MT-EZ form may be used. For multiple lots or multiple structures, the MT-1 form should be used. You may download the MT-1 or MT-EZ forms directly from the FEMA web site.
East of the Mississippi RiverFEMA Regions I-VFEMA LOMA DepotP.O. Box 2210Merrifield, VA 22116-2210West of the Mississippi RiverFEMA Regions VI-XFEMA LOMA Depot3601 Eisenhower Avenue, Suite 600Alexandria, VA 22304
If the property is in a Flood Zone A, without a letter or number after the "A", the flood zone is approximate and not based on a detailed flood study. No BFE has been determined for the area. FEMA can only approve a LOMA or LOMR-F if a BFE has been established using standard engineering methodology.
What to do? Sometimes, another government agency has actually conducted a flood study and determining flood elevations. Or possibly the prope1ty is located in a newly developed subdivision for which flood elevations were developed as part of the land development process. In any case, check with your local building, planning, zoning, or stormwater management office. If a BFE has been developed, we suggest that you request that the local government share this information with you.
If there is no existing flood study, one will have to be developed by a registered engineer in order to process a LOMA or LOMR-F. FEMA publication 263, entitled "Managing Floodplain Development in Approximate Zone A Areas", may help guide an engineer in conducting the necessary flood study. This manual may be ordered free of charge by calling 1-800-480-2520 or downloading the manual from the FEMA website.
There are three ways to pay a parking violation in the Town of Tewksbury:
If a parking ticket is not paid and you do not appeal the ticket within 21 days, late fees will be assessed.
If you think a parking ticket that was issued to you was not valid, you can appeal the ticket in two ways:
In accordance with Massachusetts General Law, if you choose to appeal your ticket by mail or email, there will be no further right of appeal.
Yes, you can call 911 on your cell phone. However, be prepared to give the 911 call taker information about your location, because it is not the same as calling 911 on your home or business phone. It is free to call 911 on your cell phone.
Assume the 911 call taker does not know your location. Even if your cell phone is able to provide location information, you will need to provide the 911 call taker with additional location information. Remember, the approximate location the 911 center receives could be as large as 3 football fields or more. Be prepared to give specific directions to your location if possible.
Look for landmarks, large buildings, street signs or anything nearby that may contain address information. Think back to the main street or highway you were near when your emergency occurred. If others are around, ask them where you are. Do not depend on your cell phone to tell 911 where you are!
Maybe or maybe not, depending upon your cell phone and the technology available within the 911 center your 911 call connects with. The safest way to approach the problem is to assume that the 911 call taker will not know your phone number and be prepared to provide them with that information.
All wireless 911 calls placed in Massachusetts are routed to call takers at regional communications centers or the Massachusetts State Police. If you dial 911 from a cellular phone while in Tewksbury, the call will be routed to the Essex County Regional Emergency Communications Center. Depending on the location and nature of the call, the caller will be transferred to the local 911 center for further assistance.
Always try to call 911 back. Don't wait for the 911 call taker to try to contact you. They may not have received your cell phone number in the initial 911 call and may need additional information.
It is usually best to pull over when calling 911, as there is less chance of the cell phone signal being dropped if in a stationary location. Additionally, any emergency instructions that need to be carried out can best be done while stopped. Finally, if help needs to reach you it is best to be in one place so help can get to you, instead of trying to meet them somewhere. If you cannot safely pull over to speak to 911 then stay calm, pay attention to the roadway with surrounding vehicles, and follow the 911 call taker's instructions.
No, please do not program 911 or use the auto 911 feature. There are numerous accidental calls to 911 from cell phones that have this feature. The callers often don't realize that their phone has called 911. Help reduce accidental calls to 911 by only calling when you have an emergency.
Voice over Internet Protocol (VoIP) is an emerging technology that allows voice quality calls to be made over Internet connections. To access a VoIP service, the customer needs the provided adapter which is placed in between the computer and high-speed internet and a standard household telephone.
Unlike the traditional Public Switched Telephone Network (PSTN), VoIP uses advanced technology to convert your voice into data that allows you to place and receive calls over a high-speed broadband internet connection. Also VoIP is not confined to your home - VoIP service can be accessed from anywhere there is a high-speed broadband internet connection.
There are a number features that make VoIP appealing to consumers. The following are a few of those features:
Yes, with an adapter you can use it anywhere in the world where you have a high-speed broadband internet connection. You can bring your VoIP adapter anywhere and you won't pay long distance rates when calling back home. For example if a VoIP subscriber travels from their home in Boston to California they can call home to Boston and receive calls from Boston with no long distance charges even though they are physically in California.
Yes, your service will work even if you are simultaneously accessing the Internet, sending files or instant messaging over the same broadband connection with your computer.
It depends on your VoIP service provider. VoIP is regulated at the federal level, therefore VoIP service providers (VSPs) are not subject to the Commonwealth's E 911 requirement. In June of 2005 the Federal Communications Commission (FCC) issued an Order, (FCC 05-116) mandating that all VSPs deliver E 911 services no later than November 28, 2005.
The State 911 Department has worked with our E 911 service provider and VSPs serving Massachusetts to integrate the technology into our E 911 system. Before a VSP can be approved to provide VoIP service in Massachusetts they must go through a testing process with the State 911 Department to ensure the calls are delivered with complete and accurate information. For a list of VSPs currently approved to provide E 911 service in Massachusetts please visit the State 911 Department page.
A VoIP emergency service differs in a number of important ways from traditional emergency response services:
Here are some important tips when considering going to a VoIP phone service:
CodeRED is a new emergency notification service by which the Tewksbury Police Department can notify Tewksbury residents and businesses by telephone, cellular phone, text message, or electronic mail about time-sensitive emergency situations or important Community alerts. The system is capable of sending messages only to specific neighborhoods or the entire Town.
Any message regarding the safety or welfare of our community would be disseminated using the CodeRED system. Examples would include severe weather warnings and updates, hazardous traffic or road conditions inside the town or affecting local routes, and any other situation that could impact the safety, property, or welfare of the Community.
The CodeRED Database does use information received from public databases including regional phone books. Cellphones and Unlisted numbers may not be available. The home page of the Tewksbury Police Department website, has a link to a CodeRED registration form you can fill out online. This is the quickest way to sign up because the information you supply will immediately update Tewksbury's CodeRED telephone number database. If you do not have access to the internet at home, please consider using a computer at the Tewksbury Library or ask a friend or family member for assistance. Online registration is the most efficient, accurate and private way to supply your information.
To register online you might first have to adjust your internet browser to enable cookies, otherwise you may receive an error message. If you can not register online, you can call the Tewksbury Police Department at 978-851-7373, ext. 211. It is our intention and hope that every residence and commercial facility in our community will be included in the notification database.
Yes. Fill out the CodeRED online registration form but be sure to select the "This address is business" option. Please note that emergency calls can only be delivered to a direct dial number. Automated attendants will disrupt the process and the calls will not be delivered. Businesses should register their main number and establish a procedure for distributing the CodeRED message to their workforce.
After you submit the initial registration form, you may start the registration process again and submit more numbers for the same address.
CodeRED is a service of Network Emergency Communications (ECN) which takes security and privacy concerns very seriously and does not sell trade, lease or loan any data about clients to any third party.
A CodeRED Emergency message will have a caller ID of 866-419-5000. A CodeRED General message will have a caller ID 855-969-4636. We suggest you program both numbers in your cell phone as a "new contact" and use "CodeRED Emergency" and "CodeRED General" as the contact name. If you need to replay the emergency notification message again, simply dial the number and you will be able to hear the message again.
A CodeRED message will begin with the same standard announcement: "Hello, this is an emergency message from the Tewksbury Police Department". The message content will follow this standard introduction.
Listen carefully to the entire message. It will be brief and at the end of the message, you will have the option to repeat the message by pressing any key. Follow the instructions given. Do not hang up until you have heard the entire message or you might miss vital information. Do not call 911 for further information unless directed to do so or if you need immediate aid from the Police or Fire department.
Yes, CodeRED will leave a message on a machine or on voice mail. Part of the CodeRED solution is the patented ability to recognize answering devices and leave the message completely in one pass.
If the line is busy, CodeRED will try two more times to connect.
Stormwater is any runoff from rain or snow melt that drains into the Town’s drainage systems and ultimately ends up in groundwater, ponds, streams and/or wetland resource areas.
As rain or snowmelt flows over paved surfaces it carries with it any pollutants such as oils, fertilizer, sand, and trash. Unlike sanitary sewer, stormwater is not treated. The pollutants will eventually enter groundwater, ponds, streams and / or wetland resource areas and can contaminate drinking water supplies, fish and wildlife habitat.
A BusinessCertificate is a registration of a business that is being conducted within the Town of Tewksbury. Its purpose is primarily for consumer protection and allows the public to identify and locate the owner(s) of a business. Most financial institutions require a copy of the Business Certificate prior to opening a business banking account.
Any person conducting business in the Town of Tewksbury, under any title other than the real name of the owner, whether individually or as a partnership. If a partnership, EACH individual must sign the application in the presence of the Town Clerk or a Notary Public.
A Business Certificate is in force and effect for four (4) years from the date of issue. It must be renewed every four (4) years for as long as the business is operating.
A statement under oath must be filed with the Town Clerk upon discontinuing or withdrawal from the business or partnership. There is a $10.00 fee for address/location changes. If you wish to change the name of your business, you must "discontinue" the current Business Certificate and file a new certificate with the new business name.
The law states that copies must be available at the address at which the business is conducted and shall be furnished upon request during regular business hours to any person who has purchased goods or services from your business.
The BusinessCertificate does not allow or permit any business rights with respect to the provisions of the Town of Tewksbury Zoning Bylaws and is not a permit to conduct business in a residential district. For any proposed use, a determination of the applicability of the Zoning Bylaws is to be made by the Zoning Enforcement Officer prior to commencing such use.
The law states that a fine of not more than $300 will punish violations for each month during which the violation continues.
Massachusetts General Law Chap. 51, Sec. 4 mandates an annual street listing of residents as of January 1st. The Board of Registrars in coordination with the Town Clerk's Office sends out census forms to all Tewksbury households at the beginning of every year. Look for your annual census form to arrive in the mail in early January. The dog license renewal form is at the bottom of the census form. The census form asks for the name, gender, date of birth, and occupation of all residents in your household.
In accordance with Massachusetts General Law, Chap. 51, Sec. 6. the Annual List of Residents is published based on census data containing the names and addresses of all residents 17 years of age or older. The Annual List of Residents is available in July of each year for $15 as a hard copy, e-mailed PDF, or CD.
No. Voter registration in Tewksbury has never been easier than it is today. You may visit the Town Clerk’s Office in Tewksbury Town Hall, 1009 Main St. and complete a voter registration form in person. Or, you may download a Mail-In Voter Registration Form
In addition, the state registries of motor vehicles, social service agencies and military recruitment offices provide voter registration services.
Yes. Party enrollment information is included on the census form designated by a letter. If there is not a letter to the left of your name, you are not registered to vote in Tewksbury. If there is a "U" next to your name, it means that you are registered but not affiliated with a particular party. "U" stands for "Unenrolled", formerly known as "Independent."
No. We are unable to make changes to your voter registration from your census form. You must complete and sign a Change of Name Card or Change of Political Party Card and return it to the Town Clerk's Office.
An inactive voter is a voter who failed to return the census. Any voter who does not respond to the annual census by the first Monday in June is made inactive. Voters who are made inactive are immediately sent a confirmation card. This mailing notifies the voter that their name has been removed from the active voting list and has been placed on the inactive voting list and provides the voter with an opportunity to activate themselves by signing the postage prepaid confirmation card and returning it to the Town Clerk's Office. Voters can also be reinstated by voting in an election or town meeting or signing a petition or nomination paper.
On Election Day or Town Meeting Day, inactive voters are allowed to vote, but they must provide ID matching the address listed on the voter’s list as well as complete an Affirmation of Current & Continuous Residence. This takes the voter and warden time to complete, so we encourage all voters to return their census forms.
Blank copies can be obtained by clicking on the link on the top of this page, or we can print one out if a voter comes into the office. If you have any questions contact us via email or by telephone at 978-640-4355.
Click this link for the State's Trash/Recycling instructions
Click here to purchase trash and/or recycling toters and trash overflow stickers.
Click here to purchase a 65g trash toter and a 95g recycling toter for your new home. Please select New Construction
Please click here to order
Republic Services will either fix or replace your toter. Please call 1-800-442-9006 to arrange this with them.
You may request this information in person or by mail. If requesting by mail, please provide a self-addressed stamped envelope. Additional fees may apply.
The fee is five dollars for tax services only. Duplicate bills can be found by logging into the City Hall Systems website and entering the bill Number and last name or we can reproduce a copy free for residents.
View the Online Presentment and Payment FAQs (PDF).
A return envelope is enclosed with each bill that is addressed to a post office box for our lockbox service. The lockbox service is provided by Century Bank of Medford, MA. The mail is opened, sorted, and then posted to a file which is electronically forwarded to the Town for posting to the taxpayer's individual accounts. Checks are deposited daily. Any correspondence that is out of the ordinary is returned to the Treasurer / Collector's Office for further attention.
Motor vehicle excise taxes are due 30 days from the date of issuance. The bills are generated from the Registry of Motor Vehicles and are produced from the information provided to the Registry from your vehicle registration.
Personal Property Tax is assessed to and is the responsibility of the owner of the record. The owner of the record is the owner of the property as of January 1st of the previous calendar year. Please contact the Assessor's Office to see if you are eligible for abatement.
Massachusetts General Laws, Chapter 60a, Section 2 states "So long as a municipality mails an excise bill to a registrant and the bill is sent to the registrant's address, as that address appears on the vehicle's registration, or as the person has otherwise specified in writing, the registrant is presumed to have received the bill, regardless whether he has received it in fact. If the registrant fails to receive such a bill, he is nevertheless, liable for its timely payment, and interest and fees will accrue if the bill is not paid on or before the due date.
All address changes must be made through the Registry of Motor Vehicles.
No, real estate and personal property taxes are due in the Tax Collectors office by the due date. Penalty interest will accrue at an annual rate of 14 percent.
Yes, there is a secure drop-off box located at the rear of the Town Hall Annex. This box is provided for your convenience and any mail deposited in the drop box is emptied and distributed to the appropriate department each day.
The Town of Tewksbury is on the quarterly tax billing system. Therefore, the bills are due on August 1st, November 1st, February 1st and May 1st of each year.
Yes, our mailing address is Tax Collector, Town of Tewksbury.
Tax CollectorTown of Tewksbury11 Town Hall AvenueTewksbury, MA 01876
If you do not receive your bill within a few days of the issue date, please contact the Treasurer / Collector's Office immediately. Our phone number is 978-640-4340. Our office hours are Monday through Friday, 7:30 am to 4:30 pm.
Please remember that it is your responsibility to make sure that you obtain a tax bill. You are responsible for the payment of the taxes even if you did not receive the tax bill. We mail the tax bills to the address provided to us by the Assessor's Office.
The bills are mailed thirty days before the August 1st and February 1st due dates. Please note that you will not receive a separate bill for the November 1st or May 1st due dates. These amounts are included on the bills sent thirty days before the August and February due dates.
Please call or email to set up an appointment to go over the claims process. All necessary VA forms will be provided.
Please see this website for more information:
Call Lisa Downey at 978-640-4485 or email Veteran Service's
Cloudiness or white water is indicative of air dissolved in the water. To test this theory fill a glass with water from affected tap and watch to see if the cloudiness dissipates. Generally, when breaks occur, water mains must be shut off. During the opening and closing of valves, air can be introduced into the distribution which causes the water to appear cloudy. This air will make its way out of the water in time. If the cloudiness persists there may be a plumbing issue within the household. Call the Water Treatment Plant at Phone: 978-858-0345 for further information.
Frequently, iron and manganese which are found in almost all water distributions may cause staining in toilets or sinks. Often times the bleach products we use to clean our toilet bowls will cause the small amount of iron and manganese that is dissolved in the water to "fall out" of solution or become deposited on the surface of the bowl. As more water flushes by, the deposit builds until it becomes a stain.
The best method of minimizing stains is by scrubbing them away, however, be careful to not scratch the surface. Scratches make for the perfect environment for particles to embed and further exasperate the problem. For heavy-duty scaling, try a Lime-Away type product or a non-bleach cleanser. Pink staining is a form of biofilm which can be a nuisance as well. These stains generally show up when the water lies in the presence of soap. The tiny bacteria that causes the stain, feeds on soap scum. The best preventative action to take, if you experience this type of staining, is to rinse and wipe down the walls of the showers and / or sinks.
Often times banging occurs when the flow of air and water are not appropriately mixed. This may indicate the need for a plumber.
Our water is considered soft. We generally maintain 1 - 2 grains of hardness in our finished water. This means that less soap is needed to do things like washing our hair, cleaning our clothes, and running our dishwashers.
Consult your dishwasher manuals to be sure just how much detergent is necessary to wash your dishes. You will be pleased to find you will probably need to use half of the detergent that will fit in the reservoir since dishwashers are made universally for all types of water. You may be wasting money and etching glasses by using too much detergent.
To determine the cause of the odor, fill a clean glass (smell it first to be sure it isn't the source) and walk away from the tap. Is the smell still there?
If so, you may be sensitive to the bleach we add to the water to keep it safe. As a preventative action bleach is added to our finish water (a tiny amount, less than 1 part per million), but this nearly de minimis amount ensures bacteria does not grow in the water as it travels to you through the pipes.
During seasonal variations in our Water Treatment Plant's source water, we may get an increase in naturally occurring organisms that cause taste and odor problems. Although they are unpleasant to our noses, they are harmless.
If the water you draw from the tap smells but does not smell when you fill a glass and walk away from the faucet, the problem may be the sink.
Often times odors related to garbage disposals or "u traps" are the culprit. Food particles caught in the disposal will rot and give off odors. Also, dishwashers may be a cause of odor since they are plumbed in line with a sink and could be depositing food particles. If you suspect either to be the cause, an easy and efficient way to clean the disposal is to pour 1/2 cup of bleach (residents with septic tanks should not use bleach), vinegar, or baking soda with a couple of ice cubes. Run cold water and the disposal. This will dislodge and flush away any food particles.
If you suspect the dishwasher is the problem check by keeping the door to the dishwasher closed, smell the sink drain then open the dishwasher and smell inside of it. If the dishwasher is the source try doing a rinse cycle without dishes. Also, be sure to scrap and/or rinse dishes before loading the dishwasher or run more frequently to minimize the chance of food particles rotting.
You could have a problem with drainage or your trap.
Try running a bleach load in an empty machine to see if the smell disappears.
If nothing helps, call the Water Treatment Plant at Phone: 978-858-0345.
Be sure to consult an aquarium reference for adding fish to water containing free chlorine. Our water has a free chlorine residual to protect against bacteria growth.
The Town of Tewksbury's wells is no longer in service. Our water is pumped from the Merrimack River and treated at our Water Treatment Plant on Merrimack Drive.
As of March 2022, $7.55 per 1000 gallons for the first 12,000 gallons, $10.67 per 1000 gallons for the next 12,000 gallons, $14.19 per 1000 gallons for 25,000 to 46,000 gallons, and $17.73 per 1000 gallons above 47,000 gallons.
Further questions, call Water Billing at Phone: 978-640-4350.
Call Water Billing with your pool size at Phone: 978-640-4350.
Check your clothes washer manual.
Are you using the appropriate amount of detergent for 1 - 2 grains of hardness? Try using 1 / 2 of the recommended dosage of detergent.
Are you properly rinsing out all the soap? Try doing an extra rinse cycle. Since most newer machines are more energy-efficient they use less water as well. Sometimes an excess of soap makes matters worse since some air-born bacteria love soap scum.
Call the Department of Public Works main line at Phone: 978-640-4440 or the Water and Sewer Division at Phone; 978-640-4440, extension 226.
Problems related to Sewer installation, call Phone: 978-640-4440, extension 224
Brown water is usually an indication of rust dissolved in the water. Rust can be drawn into the distribution by changes in flow or water main breaks. Generally, these episodes will clear if a cold water tap runs for a few minutes. If the discoloration doesn't clear contact the Water Treatment Plant at Phone: 978-858-0345 for further instructions. When experiencing brown water refrain from doing laundry. Do not use bleach since it will interact with the rust and cause staining.
Yes. A building permit and electrical permit is required. A plot plan is also needed.